Terms of Use

Effective date: 1 November 2026

Welcome to Outfitted. These terms explain the rules for using our website, the Outfitted quiz, the Outfit Hub and our styling sessions. We've kept them as plain as we can. By using Outfitted, you agree to these terms and our Privacy Policy.
Outfitted is operated by Outfitted Co Pty Ltd (ABN 55 690 713 770), based in Sydney, Australia ("Outfitted", "we", "us").

Part 1 applies to everyone. Part 2 only applies if you book a styling session or buy a gift card.
Your consumer rights. Nothing in these terms takes away rights you have under the Australian Consumer Law that can't be excluded.

Part 1: Using Outfitted

1. Who can use Outfitted

You need to be 16 or over to use the Outfitted quiz and Outfit Hub.
You need to be 18 or over to book a styling session or buy a gift card.
Outfitted is for personal use, not for running a business.

2. Your account

You can sign up with your email or with Google, or start the quiz as a guest. You'll need an account to see and save your outfits.
Keep your login details safe. You're responsible for what happens on your account.
Please give us accurate details and keep them up to date.
You can close your account any time by emailing info@out-fitted.com. We may suspend or close accounts that break these terms.

3. Your outfit suggestions

Your outfits are matched automatically using your quiz answers, like the occasions you're dressing for, your style and the clothes you tell us you own.
They're style ideas to make getting dressed easier. We can't promise every outfit will suit you, fit you or be right for every occasion. You're always the final judge.

4. How our outfit images are made

Our outfit images are created with AI. The people in them are AI generated, not real people. The clothes are generic designs created by AI, not specific products from any brand or retailer.
That means images are illustrative. Your own clothes will look different, and real colours, fabrics and fit vary. Colours can also look different on different screens.
We aim to show a range of people, but an image can't show exactly how an outfit will look on you.
Any resemblance to a real person or product is unintentional. If you think an image looks like you or your work, email info@out-fitted.com and we'll look into it.

5. Our content

Everything on Outfitted, including outfit images, the quiz, the Outfit Hub, text, design and our brand, belongs to us or the people we license it from.
You're welcome to use it for your own personal use, like saving outfits to your Outfit Hub or taking a screenshot to remember a look.
You can't copy, sell, republish or scrape our content, or use it to train AI models, without our written permission.
If you send us feedback or ideas, we can use them to improve Outfitted without owing you anything. Thank you in advance.

6. Using Outfitted fairly

Please don't:

Break the law, or use Outfitted to harm anyone.
Access someone else's account, or pretend to be someone else.
Try to hack, overload, copy or reverse engineer Outfitted.
Use bots or scrapers, or create fake accounts.

7. Links to other sites

Outfitted doesn't sell clothes. We may link to retailers or other websites, but we don't run them and aren't responsible for them. Their own terms and policies apply. If a link earns us a commission, we'll make that clear.

8. Changes to Outfitted and these terms

We're a young company and we're always improving. Features may change, pause or stop.
We may update these terms. If we make important changes, we'll update the date at the top and let you know by email or on the site. If you keep using Outfitted after that, you're agreeing to the new terms.
A session you've already paid for follows the terms that applied when you booked.

Part 2: Styling sessions and gift cards

9. Who provides your session

Styling sessions are sold by Outfitted. You choose your stylist, and they deliver the session on our behalf. Our stylists are independent professionals. Your agreement is with Outfitted, so if anything goes wrong, come to us.

10. Booking and payment

Session types, lengths and prices are shown when you book. Prices are in Australian dollars and include GST.
You pay in full when you book. Payments are processed securely by Stripe through our booking system.
Your booking is confirmed when you receive a confirmation email.
Please give accurate details when you book. Your stylist uses them to prepare.

11. Your session

Sessions run online on Google Meet. Your link is in your confirmation email. You'll need a device, a reliable internet connection and somewhere you can chat comfortably.
For some sessions, like Colour Analysis, your stylist may ask you to turn your camera on and sit in good natural light.
Before your session, we share your quiz results and saved outfits with your stylist so they can prepare.
Transcripts. Each session is transcribed, and we use an AI tool to summarise the transcript so we can prepare your notes and follow up. Video isn't recorded or saved. By booking, you agree to this. If you're not comfortable with it, email us before your session. Our Privacy Policy explains how we handle transcripts.
Please don't record the session yourself without your stylist's agreement.
Please join on time. If you're late, your session still ends at the scheduled time.
If a technical problem on our side stops your session, we'll reschedule it or refund you.

12. Cancelling or rescheduling

If you cancel more than 7 days before your session, you can get a full refund, a credit, or reschedule.
If you cancel between 48 hours and 7 days before your session, you can reschedule or get a credit to use within 6 months.
If you cancel less than 48 hours before your session, or don't show up, you aren't eligible for a refund, credit, or reschedule.
To cancel or reschedule, use the link in your booking confirmation or email info@out-fitted.com.
Credits can be used for any styling session within 6 months. They have no cash value.
Inside 48 hours, your stylist has set aside that time for you, so we can't promise a refund, credit or reschedule. If something unexpected comes up, get in touch anyway and we'll see what we can do.

13. If we need to cancel

If we or your stylist need to cancel within 48 hours, you can choose a full refund or a free reschedule with the same or another stylist.

14. Refunds and your consumer rights

Apart from the options in sections 11 to 13, we don't offer refunds if you change your mind.
Our services come with guarantees under the Australian Consumer Law that can't be excluded. Your session must be delivered with due care and skill, be fit for any purpose you told us about, and be delivered within a reasonable time.
If we fail to meet a guarantee, you're entitled to a remedy. For a minor problem, we'll fix it, for example with another session. For a major problem, you can cancel and get a refund, or be compensated for the drop in value.
If you're unhappy with a session, email info@out-fitted.com as soon as you can.
Refunds go back to your original payment method.

15. Style advice, not medical advice

All our sessions, including Colour Analysis and Dress for your body shape, are about style. They aren't medical, health, nutrition or psychological advice. Our stylists focus on clothes, colours and helping you feel confident in them.
Anything your stylist recommends is a suggestion. What you buy is up to you, and purchases from retailers are between you and them.

16. Respect in sessions

We expect our stylists to treat you with respect, and ask the same of you. We or your stylist may end a session if anyone behaves in an abusive, offensive or inappropriate way. If a session ends because of your behaviour, there's no refund.

17. Your session notes

Any notes or style recommendations we send you after your session are for your personal use.

18. Gift cards

Gift cards are valid for 3 years from the date of purchase. The expiry date is shown on the gift card.
They can be used for any styling session. If a session costs more than the card's value, you pay the difference. Any unused balance stays on the card until it expires.
Gift cards can't be exchanged for cash or refunded, except where the law requires.
We don't charge any fees after you buy a gift card.
Keep your code safe. If it's lost or stolen, email us and we'll help if it hasn't been used yet.

Part 3: The legal bits

19. Our liability

Nothing in these terms excludes the consumer guarantees or any other rights you have under the Australian Consumer Law.
As far as the law allows, we're not responsible for indirect or consequential loss, for things outside our reasonable control, or for anything you buy from another website.
The Outfitted quiz and Outfit Hub are free. We work hard to keep them running, but we can't promise they'll always be available or error free.

20. Governing law

These terms are governed by the laws of New South Wales, Australia.

21. Contact us

Questions about these terms go to info@out-fitted.com. Privacy questions go to privacy@out-fitted.com.
Outfitted Co Pty Ltd
ABN 55 690 713 770
Sydney, NSW, Australia